Privacy Policy

At Sky Legal Air Claims Ltd (Sky Legal EU) we recognise that your privacy is important. We value your trust and confidence and are firmly committed to protecting the privacy of our clients and visitors to our website. Sky Legal EU is equally committed to protecting the privacy of the information that it gathers.

This policy, together with our Terms and Conditions, describes the privacy practices of Sky Legal EU. Below you can find detailed information on when and why we process personal information.

As part of our business, we retain and process personal data to enable us to provide services to our clients. We only process data when we have a lawful reason for doing so. The lawful reason we use to process your personal data may differ for each processing activity. The personal information that we collect so that we can provide you with our services is processed under legitimate interest and where necessary consent. All direct marketing communications will require your consent.

(1) Personal information collected by Sky Legal EU

The information collected and processed may include:
i. Any information you give us throughout the conduct of any claim or query with us;
ii. Any personal details you enter and submit on our website and social media accounts such as name, address, email address, etc.;
iii. Any personal information we receive from any third party which information we may obtain during the conduct of a case;
iii. Your IP address, referrer, web pages that you visit and any other data stored in website logs;
iii. Session information stored in cookies that are used to ensure accurate data is extracted from our systems. These cookies do not include any personal data;
iv. Under no circumstances will we hold credit card details, expiry date and security codes in our database.

(2) How Sky Legal EU handles the collected client information

Any information we collect will be used in accordance with applicable laws for the following purposes:

i. To comply with legal requirements such as General Data Protection Regulation.
ii. We can send you information about our products and services. In such a case, you will be offered the option to opt in and/or out.
iii. We may use personal information to provide Sky Legal EU service.
iv. We may use personal information for auditing, research and analysis to operate and improve Sky Legal EU’s technologies and services.
v. We may share aggregated non-personal information with third parties.
vi. When we use third parties to assist us in processing your personal information, we require that they comply with our privacy policy and any other appropriate confidentiality and security measures.
vii. We may share information with third parties in limited circumstances, including when complying with legal process, preventing fraud or imminent harm, and ensuring the security of our network and services.
viii. When you send email or other communication to Sky Legal EU, we may retain those communications in order to process your enquiries, respond to your requests and improve our services.
ix. All your data you hold with us is backed up at separate physical premises with technical and organisational measures equal to the premises where the original data is held. This is to ensure that your data is not lost or destroyed should the original be destroyed without your instructions.

Except as described herein, we do NOT disclose your information to nor share your information with third parties.

(3) General Data Protection Regulation

Sky Legal EU will do its utmost to ensure that its registration requirements pursuant to GDPR, (including any statutory modification or re-enactment of General Data Protection Regulation) are fully complied with at all times. As is necessary for the purposes of legitimate interests. Sky Legal EU will use your data (Data) in the progression of your matter and Sky Legal EU will act as a “data controller” (for the purposes of GDPR) of your data. Specifically we will use your data to progress your claim (including through Court, Counsel, Arbitrators, National Enforcement Bodies and Solicitor Agents), populating a Claim Notification Form, sending Protocol Letters.

Sky Legal EU complies at all times with its obligations under GDPR, including but not limited to, taking appropriate technical and organisational measures against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to personal or special personal data. When considering what measures are appropriate, Sky Legal EU shall have regard to the state of good practice, technical development and the cost of implementing any measures to ensure a level of security appropriate to the harm that might result from such unauthorised or unlawful processing or accidental loss or destruction, and to the nature of the data to be protected.

Sky Legal EU will do its utmost to store your data within a Member State of the European Union. However some of your data may be transmitted to a country not providing adequate protection within the meaning of Directive 95/46/EC. If data does leave the EU, Sky Legal EU will do its utmost to ensure equivalent levels of protection and security for your data.

You have the right to access any information we hold about you in a common machine readable format free of charge, unless your request is excessive or repetitive. We will process your request without undue delay.

(4) Individuals Rights

Sky Legal EU endorses and makes concerted efforts to comply with the rights of subjects as identified in GDPR, including: 4.1 the right to be informed;
4.2 the right of access;
4.3 the right to rectification;
4.4 the right to erasure;
4.5 the right to restrict processing;
4.6 the right to data portability;
4.7 the right to object;
4.8 rights in relation to automated decision making and profiling.

Individuals wishing to invoke any of their above rights should contact us at Sky Legal EU will make sure they comply with your request with the relevant time period allowed by law, whilst not contravening any other Regulatory body under which they operate.

(5) Information security and communication from Sky Legal EU to clients

Sky Legal EU maintains a strict “no-spam” policy. Your email address will not be sold to a third party.

Sky Legal EU will obtain your consent before adding your email address to our mailing list to which we may send emails containing news, announcements, new feature information and other Sky Legal EU related information. You can at any time unsubscribe to this mailing list by sending an email to

Because some communication with our clients is necessary to adequately provide our services, clients cannot opt-out of receiving administrative emails related to their matters.

We take appropriate security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorised access to systems where we store personal data. Our security measures include:
Access Controls
We restrict access to personal information to Sky Legal EU employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

If Sky Legal EU becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will provide notice before personal information is transferred and becomes subject to a different privacy policy.

When we receive formal written complaints posted using our contact page, it is Sky Legal EU policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between Sky Legal EU and an individual.

(6) Web Analytics Service

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google uses cookies (see below), to help us analyse how users use our site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. This data may be used for the purpose of evaluating your use of our site and reporting on website activity. You can arrange to not be included in this analysis by opting out of Google in the future. To do so, please follow the link to Google Analytics Opt-out Browser Add –on and follow Google’s instructions for your browser:

(7) Cookie Use

For the purpose of legitimate interests between us it is necessary for this website to use cookies. In fact, most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you, either by creating session cookies (for the duration of your visit) or persistent cookies (for repeat visits). This makes the interaction between you and the website faster and easier. If a website does not use cookies, it will think you are a new visitor every time you move to a new page on the site – for example, when you enter your login details and move to another page it will not recognise you and it will not be able to keep you logged in. Cookies are also used to enable help target advertising or marketing messages based on your location and/or browsing habits. Cookies may be “first party cookies” (set by the website you are visiting) or “third party cookies” (set by other websites who run content on the page you are viewing). Third Party cookies assist with collating information to assist with analytics or targeted marketing.

What is in a cookie?

A cookie is a simple unique text file stored on your computer or mobile device by a website server. Only that website’s service is able to retrieve or read the contents of the cookie. It will contain some information such as the URL of the website, a unique identifier and some digits and numbers.

What to do if you don’t want cookies to be set

Some people find the concept of cookies intrusive. If you prefer, it is possible to block cookies or even to delete cookies that have already been set; but you need to be aware that you might negatively affect the manner in which this website responds to you and may prevent you from using certain parts of the site.
Should you wish to control the manner in which Cookies are handled on your computer, we suggest consulting the Help section of your browser.

(8) Policy Modifications

We may change this Privacy Policy from time to time especially when new Regulation or better practices become available to us. When Sky Legal EU makes changes to this Privacy Policy, the updated version will be posted on this page. We encourage you to visit this page periodically.

(9) Contacting us about Privacy

If you have any questions about our privacy statement, the information we have collected from you online, the practices of this website, or your dealings with this website, please contact us by using our online contact form.